In its resolve to continue to offer customer-focused services to commuters in Ikorodu and other parts of Lagos, Primero Transport Services Limited; the Ikorodu-based operators of the Blue Bus Rapid Transport, Service has revealed plans to employ female drivers into its pool of drivers, this year. The company has also concluded plans to introduce the use of innovative technologies, such as one that would enable commuters know what time buses would arrive to pick passengers up at the various terminals, as a way of improving its customer experience.
These were part of disclosures made by the Company’s Chief Financial Officer; Tope Adeniji, when he featured as guest on Television Continental’s daily breakfast show, “Your View”, recently.
During the interview, monitored by Ikorodu Oga Radio, Mr Adeniji revealed that it has been the company’s a long time agenda to balance its drivers payroll gender-wise. While reacting to questions from viewers on what the company is doing to improve on turn-around time, he said that Primero is working assiduously on reducing the length of time commuters spend at terminals, hence the decision to employ female drivers to bridge the bus turnaround gap.
While discussing innovations for better service delivery, Adeniji said the Company is working with the Lagos State Management Transport Authority; LAMATA, and its partners, to introduce a technology that will enable commuters know the time buses will be available along their route, so as to save their time.
Also reacting to the proposed plan by the company to increase bus fares across all routes, Mr Adeniji stated that though they await the decision of the Governor on the proposal, but it is the only way out for the company to sustain its operations. He added that the impending increase in BRT bus fares is not due to the recession in the country, but because of the free fall in the value of the Naira, since the buses and spare parts have to are imported into the country.